How CGM Streamlined Operations and Saved $170K a Year
Running a stone fabrication business means managing a lot of moving parts - office administration, scheduling, field crews, materials, and quality control. Before implementing Stonify, many of these processes relied on manual steps, duplicated data entry, and disconnected tools.
Working together with the Stonify team, we took a detailed look at where time and money were being lost - and what that really meant in dollars.
Below is a breakdown of what changed and the measurable impact it had on our operation.
About the company
Classic Granite & Marble (CGM) was founded in 2007 and is based in Powhatan, Virginia. With a team of approximately 150–200 employees, the company provides full-service stone fabrication and installation. CGM serves residential, commercial, and retail clients, including kitchen and bath dealers and major retailers such as Home Depot, Lowe’s, and CTG, across the greater Richmond area. The company specializes in a variety of stone materials, including granite, marble, and quartz, and is recognized for its extensive inventory and high-quality craftsmanship.
Improved Administrative Efficiency
Before Stonify, tasks like subcontractor invoicing, reporting, document handling, and scheduling confirmations required significant manual effort.
By automating:
Subcontractor invoicing
Data gathering for reports
Digital documents (waivers, change orders, signatures)
Scheduling confirmations and task visibility
We eliminated approximately 107 admin hours per month.
This freed our office team to focus on customer service and coordination instead of repetitive data entry.
2. Fewer Failed Installation Trips
Failed installs are costly. Not just in labor, but in vehicle expenses and lost capacity.
Common causes before:
Missing or incorrect materials
Job-site information errors
Uncommunicated schedule changes
Missing paperworkWe eliminated
By centralizing job data in a digital installer field app - with real-time updates, clear job instructions, and no paper packets - we improved visibility between the office and field crews and reduced failed installation trips by approximately two per month.
3. Improved Material Yield
Material is one of the biggest cost drivers in stone fabrication. With better tracking, planning, and reuse visibility, we achieved a conservative 2% improvement in material yield, including better remnant usage.
This improvement alone justified a significant portion of the system investment.
4. Reduced Remakes and Rework
Many remakes were previously caused by changes being made after a job was approved or by tasks being assigned or modified without proper oversight.
Stonify helped eliminate these issues by enforcing clear process controls:
Order locking
Which prevents changes to approved deals - including selected products and service lines - once the job is confirmedTask restrictions
Which limit who can perform specific tasks for certain customers, eliminating the risk of assigning work to underqualified resourcesTask locking
Which prevents changes to task assignees or start dates unless the user has the appropriate permissions
By preventing unauthorized changes and ensuring the right people worked on the right tasks at the right time, we significantly reduced avoidable errors. Once a job was approved, it stayed approved - unless the right people intentionally changed it.
Final Thoughts from Our Team
The biggest benefit wasn’t just the cost savings - it was clarity. Having one system designed specifically for stone fabrication helped our office, shop, and field teams stay aligned. Fewer surprises, fewer mistakes, and more predictable outcomes.
For us, the ROI was clear within the first year.
Katherine Lynch
Director of Operation
